Introduction
Well360 Health & Prevention LLC and its affiliated partners (“Well360,” “we,” “our,” or “us”) own and operate the website located at https://well360connect.com/ and related digital services (collectively, the “Platform”). By accessing or using the Platform, you agree to these Terms and Conditions.
If you use the Platform on behalf of another person, you represent that you are authorized to act on that person’s behalf and that the person accepts these Terms.
Use of the Platform
The Platform may be used to request information, coordinate health and prevention services, receive referrals, access support resources, communicate with Well360, and use related services made available by Well360 or participating partners.
You agree to provide accurate information, keep your contact information current, and use the Platform only for lawful purposes.
Age Requirement
You must be at least eighteen (18) years old, or the age of majority required by applicable law, to use the Platform and the SMS service.
Health-Related Information
The Platform may allow you to provide health-related information for service coordination, prevention programs, referrals, and support services. Where applicable, protected health information is handled in accordance with applicable privacy laws and the Well360 Privacy Policy.
SMS/Text Messaging Program
By providing your mobile number and opting in, you consent to receive SMS/text messages from Well360. Messages may include authentication codes, appointment reminders, service updates, care coordination messages, referral updates, account notifications, support communications, and other information related to services you request or use.
Message frequency varies. Consent to receive SMS messages is not a condition of purchase or service eligibility unless SMS is required for a specific authentication or account-security function.
To stop receiving messages, reply STOP to any text message. For assistance, reply HELP or contact Well360 support at [email protected].
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Privacy Policy
Your use of the Platform and SMS service is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect information.
Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on the Platform with a revised “Last updated” date. Continued use of the Platform after updates means you accept the revised Terms.
Contact
If you have questions about these Terms, contact Well360 at [email protected].
Terms of Service Review: SMS/Text Messaging Terms
Program Name
The program is named the Well360 SMS/Text Messaging Program.
Description of SMS Program and Messaging Use Cases
Well360 may offer an SMS/text messaging program for authentication codes, account access, appointment reminders, service updates, care coordination, referral notifications, customer support, and other service-related messages connected to services you request or use.
Instructions to Opt Out: Text STOP
You can cancel the SMS service at any time. Simply text STOP to any message from Well360. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Support Contact Information
For assistance, reply HELP to any text message or contact Well360 support at [email protected].
Disclosures for Message/Data Rates
Message and data rates may apply. Message frequency varies based on your interactions with Well360 and the services you request.
Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages.
Age Restriction (18+)
You must be 18 years or older to use this SMS service.
Links to Privacy Policy
Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information, including SMS opt-in data and mobile numbers.
Platform-Specific Terms of Use
Clinic Navigation
Well360’s clinic navigation tools provide general information, resource navigation, and referral support. They do not provide medical advice, diagnosis, treatment, emergency services, or a guarantee of appointment availability, eligibility, acceptance, or health outcomes. Clinical decisions and services are provided solely by independent licensed healthcare professionals and participating clinics. If you may be experiencing an emergency, call 911 or seek immediate care.
Insurance Navigation
The insurance navigation assistant provides preliminary, general guidance to help users organize their needs and explore possible coverage paths. It is not an insurer, insurance broker, binding quote, coverage determination, eligibility decision, or enrollment service. Prices, benefits, exclusions, availability, and enrollment must be confirmed by a licensed insurance professional or insurer. Users must provide accurate information and should not submit unnecessary sensitive health or financial information through the assistant.
AI and Automated Assistance
Some responses may be generated by automated systems and may be incomplete or inaccurate. Users should verify important information with a licensed healthcare provider, insurance professional, or other qualified person. Conversations may be stored and processed as described in our Privacy Policy. Automated tools must not be used for emergencies.
Third-Party Services
Clinics, healthcare providers, insurers, and licensed agents are independent third parties. Their own terms, privacy policies, eligibility requirements, and service decisions may apply. Well360 does not guarantee services or outcomes offered by third parties.
Peptide E-commerce — Coming Soon
References to a future peptide e-commerce platform are informational only. No peptide products are currently offered for sale through this platform. Separate product, health, purchase, shipping, and return terms will be published before any commercial launch.
By using the Clinic Navigation or Insurance Navigation platforms, you agree to these Terms and the applicable Privacy Policy to the extent permitted by law.